Payment and Refund Policy

1. Payment Obligations

Payment is required in advance or at the time of purchase. By submitting payment, you authorize us to charge the payment method you provide for the amounts displayed at the time of transaction. All amounts are stated and charged in United States Dollars (USD) unless otherwise expressly indicated.

2. Non-Refundable Payments

Purchases are non-refundable once rendered. Refund requests related to exceptional circumstances may be reviewed on a case-by-case basis in accordance with this Policy.

3. Exceptions — Circumstances Giving Rise to a Refund

We may, in our sole discretion, issue a full or partial refund in the following circumstances:

• Epoch Works Cancellation: A service was not rendered because Epoch Works cancelled the transaction or did not provide the downloaded materials to the buyer.
• Duplicate Charge: A technical error resulted in the same transaction being charged more than once .or for an amount greater than intended.
• Overcharge: The amount charged materially exceeded the amount authorized or displayed to the buyer at the time of payment, through no fault of the buyer.
• Legal Requirement: Applicable federal, state, or local law requires that a refund be issued.

Refunds are not available for dissatisfaction with purchase, or any other reason not expressly enumerated above.

4. Refund Request Procedure

To request a refund, you must submit a written request within thirty (30) calendar days of the purchase date. The request must include: (a) your full name; (b) your contact information; (c) the date and amount of the charge in dispute; and (d) a detailed explanation of the basis for the refund request. Requests must be submitted in writing or by email to epochworksllc@gmail.com. Refund requests submitted after the thirty (30)-day window will not be considered absent extraordinary circumstances.

Approved refunds will be credited to the original payment method within five (5) to ten (10) business days of the approval date, subject to the processing timelines of the applicable payment network.

6. Convenience Fees

Where disclosed prior to payment, a convenience fee may be added to your payment to offset the cost of electronic payment processing. Convenience fees are non-refundable in all circumstances, including where an underlying service refund is approved.

7. Contact for Inquiries

For questions regarding a purchase, refund, or this policy, please contact us at epochworksllc@gmail.com